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Return Policy
Return Policy
Return Policy
Can I return and exchange items?
Yes, Exyhair support return or exchange items service.
Within 7 days after the product is signed for, if there is a major problem with the product quality, we are willing to refund the order or exchange it according to your wishes.
Once you confirm the order status as completed, you cannot return or exchange it.
If you need a refund or exchange, please contact us.（support@exyhair.com）
Can I return for refund?
Several conditions must be met before we will refund an item. We also offer partial refunds if conditions for a full refund is not met. Also note that some of our items are non-refundable. You should also contact us with our Email and one of our customer representatives will be glad to clarify for you.
If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
When the package finally returns to our office, we will examine the item and offer a complete refund if the above required conditions is met. If there are missing or parts and accessories, we can offer a partial refund depending on the item condition.
All packages that warrant a complete and partial refund will not have its original shipping fee (from us to you) refunded!
We will not be responsible for the returning shipping fee (from you to us).
In a word, refund items do not include shipping fee.
It is not a quality problem, and the integrity of the packaging must be guaranteed for returns. Once opened, it cannot be returned or exchanged.
All items have 7 days (from customer receiving the package to the customer contacting us) before being eligible for complete and partial refund.
Can I return and exchange items?
Yes, Exyhair support return or exchange items service.
Within 7 days after the product is signed for, if there is a major problem with the product quality, we are willing to refund the order or exchange it according to your wishes.
Once you confirm the order status as completed, you cannot return or exchange it.
If you need a refund or exchange, please contact us.（support@exyhair.com）
Can I return for refund?
Yes, if there is obvious quality problem with the product you order you can return the product for refund. If you have such problems, please feel free to Contact Us.（support@exyhair.com）
Customized orders, once produced, no refunds will not be accepted if there is no quality problem.
What does the refund item include?
Several conditions must be met before we will refund an item. We also offer partial refunds if conditions for a full refund is not met. Also note that some of our items are non-refundable. You should also contact us with our Email and one of our customer representatives will be glad to clarify for you.
If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
When the package finally returns to our office, we will examine the item and offer a complete refund if the above required conditions is met. If there are missing or parts and accessories, we can offer a partial refund depending on the item condition.
All packages that warrant a complete and partial refund will not have its original shipping fee (from us to you) refunded!
We will not be responsible for the returning shipping fee (from you to us).
In a word, refund items do not include shipping fee.
It is not a quality problem, and the integrity of the packaging must be guaranteed for returns. Once opened, it cannot be returned or exchanged.
All items have 7 days (from customer receiving the package to the customer contacting us) before being eligible for complete and partial refund.
